So, last week we came to work and found a new Web interface for our e-mail system. We also found that all e-mails that were on CoreComm's server after 6/11 were gone! Tried calling their tech support multiple times a day and got a busy signal each time. Around lunchtime we found an alternate method to accessing our e-mail. Pain in the ass? Yes. But at least we were able to get to it. Thursday was more of the same crap....still unable to get a hold of them. Friday more of the same, but we took a more direct approach to contacting them. My boss called the sales number and I called support until I got through.
After being on hold we finally got some answers:
1. The problems were because they were changing mail servers.
2. Would be fixed by Monday at the latest.
3. We were not notified because:
a. It was only supposed to take 3 hours
b. It is not company policy
c. "I'm not sure why you weren't notified"
***notice the inconsistancy
4. There was something wrong with our mapping, which is why we would get mail that was sent to the non-mapped e-mail addresses and not the mapped ones.
5. Lars was the guy my boss talked to, however he did not have a direct number.
6. We would NOT have to make ANY changes to our Outlook setup
Fast forward to Monday morning:
Problems have gotten worse! Now we can't even access through the old way to get our messages. The one acct that was working on Friday is not working at all. Therefore we have NO e-mail service!
Call the number Lars provided. Busy, busy, busy......finally get through. The outgoing message states they are having problems on their end and it would be fixed by Monday at the latest. Yeah, not so much. Talk to Scott. He looks at the fun error message from the acct that was working previously. Then looks at the other problem that we can't get to the mail the old way either. Neither are known issues.....has to bump it up to the "systems people". Then he can't help me with the mapping issue. I must call back and talk to the "business people". Nope, he can't transfer, I just have to call back.
So after 2 hours I'm no further than when I arrived this morning. Still calling the "business people" and still getting a busy signal. I'm looking at transfering to google's hosted services. Hopefully my boss will go for it.
Anyone reading this: CORECOMM SUCKS!!!!!! Stay away!!!!
By the way, this is not the first time they've changed servers without notifying customers. Last fall they changed the server our web page was on without telling us. Yup, another week of downtime there! Bastards!
An update on the situation: after hours and hours of busy signals we finally got through to the "business people". A very nice gentleman named Adam helped us out. Told me I have to change MX records, setup all the accts correctly (apparently there is no more mapping), and informed me of the Outlook changes I'd have to make. Yeah....refer to #6 above. Does this company know up from down? I think not!
Well...
14 years ago
17 comments:
Yes,
We are having the same experience. We have three web sites hosted by Corecomm.
A few weeks we had serious problems as they moved our web sites to new servers (without notification). In the transition they used the wrong database that holds our orders. We found this out when we had different customers with the same order numbers. Fortunately, we caught this on our end.
All during this time we did not get any e-mails. The same mapping problems. They don't seem to be able to map e-mails from their own servers. E-mails mapped to non core-comm servers worked.
Eventually, it was all fixed and working fine until last week.
From Sunday to Saturday - No emails at all. This morning we finally got the these e-mails.
But no e-mails for Sunday or Monday are getting thru.
The Core-Comm on-line web e-mail program keeps crashing as you try to navigate it.
There must be thousands of customers who are without service.
It's class action lawsuit time but I doubt we will get anything since it appears their parent company is bankrupt.
webmaster for 3 corecomm sites
Your comments make me believe they are still in business. Any thoughts on this?
I called a dozen times a day since LAST Monday and never talked with anyone. If you get past the busy signal, a message says we will get back to you in 24 hours if you leave a message. Don't you believe it! Over a week without incomming email.
I sent emails with my phone number. No reply from them. Don't they realize this can kill some businesses?
How might a small company recover damages?
A fitting title.
Ray J
I am a consult in the Lansing Michigan area and am having a ton of clients with CoreCommm problems and email issues. I believe this is totally unprofessional and am now moving my client base that has corecomm to http://www.thatchhosting.com. our uptime is 99.9 with a gurantee.
If you have any questions or problems in the Lansing area go to www.thatchcc.com and one of my technicians will be happy to help you with the transfer.
I run a web design business with 100's of customers 13 days with just a dribble of email my business email address worked for 3 hours and now the forwarding is broke again
I think it's time to get a class action lawyer envolved
fwilke@execpc.com
As far as I can tell they are still in business. How I can't imagine!
I wish I had more info to help with, but I think it is by domain. All I know is: They did give us a new IP for our Website a while back and now I noticed it's the same IP address for our e-mail. Also, if you have a Website through them and access it via cpanel I noticed that's where all of our e-mail accounts are now listed. Also, when we log into the new webmail address they gave us which is www.ourdomain.com/webmail we log in through cpanel. Even after giving them our passwords I had to go out to cpanel and re-enter them before the accounts would work. And they eliminated the mapping thing so we don't even deal with the execpc.com thing any more. Maybe that tidbit of info will help someone.
Although we are getting new e-mails now....or so it seems. We have yet to get any of the e-mails that were received between 6/12 and 6/23. Not a good thing since most of my co-workers do not check their e-mails over the weekend.
This summer we are planning on switching over to the e-mail hosting service offered by one of our ISPs. So to heck with Corecomm and their crappy business practices.
Here's some info:
www.localnet.com owns corecomm.
Here is their tech support number 1-888-488-7266
I got thru and was then put in the queue for the corecomm Business Services number (45 minutes on hold).
They broke their email system. They can no longer forward emails by using aliases or even have a catchall account that captures every email address that is not specified as a POP3.
We had to setup specific POP3 accounts for our domains. I am waiting now to see if that will unleash the mails we haven't received.
I will now have to notify several people to change their email programs so they can capture their emails on their personal machines.
I had the same problem, no emails. Phone calls not answered, always busy and no voice mail or canned message. I did a google search and found this suspicious URL:
http://newmail.core.com/src/login.php
I was able to log in and get my missing mail, hope this can help somebody else.
I too have been getting the run around from CoreComm about our e-mails. We have a small business and so far this has cost me 2700.00 in lost sales. Every time I try to call it is buzy, or you are on hold for 45 min. to an hour, and for someone trying to run a small business with a 1 year old, it is just about impossible to hold for this length of time. Does anyone know how much trouble it would be to get someone else to handle our e-mail? I really think we should get an attorney involved, after 1 week of no e-mails and according to CoreComm there is not time frame to get this corrected. I think their service constitutes FRAUD. Any help would be greatly appreciated
Yesterday afternoon I was advised by tech support that they no longer support email aliases, email forwarding, or a catchall account for all other email addresses for your hosted domain.
The only solution they offered was to setup POP3 email accounts using your domain name for each email user.
We setup POP3s last night and they seem to be working. However, we did not get any of the missing emails from Sunday. Monday, or Tuesday before this change.
To setup POP3 accounts you have to FAX Corecomm (716-204-1197) the email accounts and passwords you wish to setup. Then you have to change your email program (Outlook, Outlook Express, etc) to look for these email accounts and use "mail.yourdomain.com" as the POP3 account for incoming mail.
Do not change your outgoing settings. That stays the same.
Needless to say this is a change of service without adequate notification. And of course a degradation of service.
It seems their new and improved email system cannot handle the old and tried and true email service we have enjoyed all these years.
By the way if anyone wants to contact the President of "localnet.net" the owner of Corecomm-Voyager-ExecPC is Marc Silvestri and I assume he lives in the Buffalo, New York area.
cannot send my emails!
they do not answer the phone.
they have had problems in the past with an attack, but this is crap
called local net and they cannot or will not do anything even though they have the same on hold music and the same address.
time to move to a different host i think
I just have a corecomm email address.
I was having a similar problem to others here. I still can't download my emails. I can only see them on webmail which is often touchy.
Luckily I dropped their internet service years ago.
I'm dropping the email address now too. CoreComm has gone downhill for the last couple years now. I highly recommend that you don't use their "services".
I only have basic dial up service with corecomm because I live out in bfe. I've been with them for years (since they were voyager). After months and months of the spam catcher not working, and after months and months of complaining, they finally got it fixed. Then the geniuses decided to change to a new webmail format that is complicated and confusing at best. Their "enhanced spam blocking tools" are completely useless. I had the same problem as others here trying to contact costumer support until today. The guy I talked to said that he gets tons of complaints daily about the new webmail format and the fact that the spam blocker does not work. He told me point blank that their tech department does not care that they are pissing off their customers. They continue to say that they are "working very hard" to correct the problem, and that they are "very sorry for your inconvenience". For anyone considering using Corecomm as an ISP, I recommend that you look elsewhere.
I've experienced all the same "service" issues mentioned here -but came to accept them as you would the embarrassing relative..."awww, that's just corecomm"
Now I'm having new issues with Corecomm - welcome to the strange world of Corecomm billing.
Apparently once you sign up for a service with Corecomm, you are never allowed to cancel. They just keep billing and billing and billing...
They've suspended my email now because I have an "outstanding balance" on my account of $24 - billed back in Feb for their "virus protection" service (don't get me started about how bad that bs was). even though I replied immediately that I did not want the service; even though a customer service rep told me - no problem, it was cancelled; I continued to receive bills in August and October.
Now they've suspended my service, I've lost all my email and I will never be able to get it back.
Did a little research and found out that Corecomm has been sued before for this very practice - automatically renewing unwanted services and refusing to accept the cancellation of the services. In fact it appears that this very thing is a part of their business model.
I guess because it's only $24 they figure people will just pay it. But that's BS. Any company with this kind of a business model deserves to be kicked and kicked hard by the FCC or someone.
I've filed complaints with: Better Business Bureau (won't do any good - the BBB listing shows that they don't respond to BBB complaints), the NY State Attorney General's Office, the FTC, and the FCC.
Please, I beg of every one of you - please complain to these bodies when Corecomm tries to ram it up your you know what. Fines, lawsuits and judgments may be the only way to get these jokers to listen.
In the end, they've really done me a favor. My phone conversations with them have proven that they don't give a rat's ass about any of us. And now I will not renew my service (although they will still bill me for it) so maybe, just maybe I will be shut of them.
Corecomm sucks!
What's worse is their WebMail login page is using the unencrypted HTTP protocol instead of the more secure HTTPS. In short, your password is being sent across the internet in clear text. This is the same password used for your account settings, billing/credit card information, etc. I've emailed and phoned CoreComm about this and have gotten nowhere. To reproduce, go to their home page (http://home.core.com/home) and click the Web Mail icon (top right area of the page). You will end up on the following page to enter your credentials: http://newmail.core.com/src/login.php.
WOW EVERYBODY!!!
I think it's time for an FCC investigation of Corecomm.
The whole password thing is a little too fishy for me. After reading all of this, I am going to change email addy's and get out of there pronto. Those of you who have posted comments could believe what I've had to deal with, but ironically, it's all just repeat of what you've all said. Would love to know more about there dishonest behavior. I think they're collecting passwords in an effort to steal identities and sell them in a black market possibly. Hmmmmm.
Stealing Passwords to sell them? Here is a secret...they have all your info and passwords, otherwise, how would they verify you? They would make more money on you being a customer than selling information. As for clear text, you run a bigger chance that software on your PC is keylogging and sending the information,or that your PC is a zombie, used to send spam and attack others.
If you want more security, dialup to them, then you are on their network and fairly safe.
I think Marc Sylvestri (CEO) is lying when claiming they are changing servers. I think Sylvestri lies when he claims in a canned message the problem is affecting only certain customers--it's affecting everyone. I think Sylvestri is lying when he claims all agents are busy--they just aren't answering the hundreds and hundreds of calls. Finally, I think Marc Sylvestri is an arrogant asshole and this is what is at the root of the problem.
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