CoreComm Sucks!

So, last week we came to work and found a new Web interface for our e-mail system. We also found that all e-mails that were on CoreComm's server after 6/11 were gone! Tried calling their tech support multiple times a day and got a busy signal each time. Around lunchtime we found an alternate method to accessing our e-mail. Pain in the ass? Yes. But at least we were able to get to it. Thursday was more of the same crap....still unable to get a hold of them. Friday more of the same, but we took a more direct approach to contacting them. My boss called the sales number and I called support until I got through.

After being on hold we finally got some answers:
1. The problems were because they were changing mail servers.
2. Would be fixed by Monday at the latest.
3. We were not notified because:
a. It was only supposed to take 3 hours
b. It is not company policy
c. "I'm not sure why you weren't notified"
***notice the inconsistancy
4. There was something wrong with our mapping, which is why we would get mail that was sent to the non-mapped e-mail addresses and not the mapped ones.
5. Lars was the guy my boss talked to, however he did not have a direct number.
6. We would NOT have to make ANY changes to our Outlook setup

Fast forward to Monday morning:
Problems have gotten worse! Now we can't even access through the old way to get our messages. The one acct that was working on Friday is not working at all. Therefore we have NO e-mail service!

Call the number Lars provided. Busy, busy, busy......finally get through. The outgoing message states they are having problems on their end and it would be fixed by Monday at the latest. Yeah, not so much. Talk to Scott. He looks at the fun error message from the acct that was working previously. Then looks at the other problem that we can't get to the mail the old way either. Neither are known issues.....has to bump it up to the "systems people". Then he can't help me with the mapping issue. I must call back and talk to the "business people". Nope, he can't transfer, I just have to call back.

So after 2 hours I'm no further than when I arrived this morning. Still calling the "business people" and still getting a busy signal. I'm looking at transfering to google's hosted services. Hopefully my boss will go for it.

Anyone reading this: CORECOMM SUCKS!!!!!! Stay away!!!!

By the way, this is not the first time they've changed servers without notifying customers. Last fall they changed the server our web page was on without telling us. Yup, another week of downtime there! Bastards!

An update on the situation: after hours and hours of busy signals we finally got through to the "business people". A very nice gentleman named Adam helped us out. Told me I have to change MX records, setup all the accts correctly (apparently there is no more mapping), and informed me of the Outlook changes I'd have to make. Yeah....refer to #6 above. Does this company know up from down? I think not!